Samanage (originally known as Samanage SaaS IT Asset Management) no longer exists as an independent product, as it was acquired by SolarWinds and completely rebranded as the SolarWinds Service Desk.
The platform evolved from a pure-play IT Asset Management (ITAM) tool into a comprehensive, cloud-based IT Service Management (ITSM) solution. It natively bridges the gap between hardware/software tracking and helpdesk ticketing. Core Functional Capabilities 1. IT Asset Management (ITAM)
Auto-Discovery: Automatically inventories hardware configurations and software installations across Windows, Mac, Linux, and Unix environments using light endpoints or agentless collection.
Software License Compliance: Detects gaps between purchased software licenses and actual installations, drastically reducing financial risks during vendor audits.
Lifecycle Tracking: Monitors devices from procurement to disposal, logging full hardware maintenance, repair history, and depreciation cycles. 2. ITIL-Certified Service Desk
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